CitiPower stakeholder engagement
The challenge
CitiPower and Powercor own and operate two of Australia’s largest andÌýmost reliable electricity networks, supplying power to over 1.1 millionÌýVictorian households andÌýbusinesses.Ìý
CitiPower and PowercorÌýinvestsÌýbillions of dollars in major projects across both networks to maintain reliability, meet customer demand and provide a safe supply of electricity.Ìý
Our role
°ÄÃÅÐþ»úͼÌýsupported the capital delivery program for major projects across both networks byÌýprovidingÌýstakeholder engagement and strategic communicationsÌýadvice forÌýmajor urban and regional projects.ÌýÌýÌý
The Stakeholder Engagement AdvisorÌýwas central to buildingÌýpartnershipsÌýwith internal and external stakeholders,Ìýas well as key stakeholders on some of Melbourne’s most iconic projects likeÌýNorth EastÌýLink and the Metro Tunnel.
Outcome and client benefits
°ÄÃÅÐþ»úͼ provided on-the-ground support for the planning and delivery of major projects, including the ability to manage customer escalations and outrage due to the impacts of works in local communities.