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Our continual tinkering with urban spaces is ever-evolving. Cities work because of the economies of scale and infrastructure benefits that provide for so many citizens simultaneously, and it鈥檚 been this way for a few decades.

As our cities have grown, we have made decisions, with good intention, to ensure liveable and thriving communities. Before March 2020, my train journey to work from Parramatta to Town Hall was 25 minutes. I put on nice clothes (and sometimes heels) and was among thousands of people on the western line doing the round trip daily.

These things that work well in good times have changed overnight, and we saw empty airports and city streets. There are things that made cities great, that allowed as many people as possible to live, work and play, that may no longer be relevant.

Jack Shenker recently wrote about how 鈥減andemics have always shaped cities鈥�, and cities designed听.

鈥淥ne of the most pressing questions that urban planners will face is the apparent tension between densification 鈥� the push towards cities becoming more concentrated, which is seen as essential to improving environmental sustainability 鈥� and disaggregation, the separating out of populations, which is one of the key tools currently being used to hold back infection transmission,鈥� he writes.

,听researchers Silvia Tavares and Nicolas Stevens highlighted how good urban planners should be helping to fight infections by maximising sunlight and ventilation, allowing for microclimates and wide-open spaces.

It鈥檚 not all gloomy 鈥� The University of New South Wales (UNSW) released a thought piece about the听, through the eyes of Professor Linda Corkery. We are on the precipice of living in a time where the benefits of living and working close to home with walkable and bikeable services, and less car usage.

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A story of mass exodus before the data is available

We have always used research to understand communities, but coronavirus has challenged everything about the way we conduct research. Some city centres are deserted. Public spaces are now used in very different ways. A mass exodus from Sydney is rumoured to be on the cards.

Although the data is yet to emerge on who is making the shift, many people are trying it out. Brigid Delaney wrote an excellent article about the lack of research tracking听听

I鈥檝e heard of some highly skilled workers seeing this as an opportunity to leave the city. They鈥檙e looking to properties in the Southern Highlands. My friend who runs the family farm in regional NSW had continual visitors for five weeks.

When I worked in regional Australia, the elusive holy grail was to attract skilled young people to contribute to communities growth and development. This means working remotely and living regionally, may finally be a viable option for many people 鈥� young people especially.

Conducting research is a challenge

Market and social researchers have shared how difficult it is to get people鈥檚 attention 鈥� even with lucrative incentives 鈥� early in the pandemic. People are distracted (and now back into level three lockdown if you鈥檙e in Melbourne). They are home schooling, working out a new routine, trying to do a million things, through lockdown.

Next Gen Engagement听post-coronavirus engagement with communities about infrastructure. The financial pressure and economic hardships experienced by people means they are laser-focused on land acquisition and energy pricing.

There are now even greater expectations of government intervention in times of crisis, as Sara Bice and Kirsty O鈥機onnell write: 鈥渁s much as Australia is eager to get back to life as normal, infrastructure projects and policymakers will be engaging with individuals and communities who have gone through unprecedented changes and who are likely to be under ongoing pressure.鈥�

We鈥檙e still fighting for our community鈥檚 attention and to have their say on issues that impact them. They鈥檙e stressed and sometimes we don鈥檛 know how to reach them.

What can we do?

Given the changes that are happening so fast, as a consultant experienced in stakeholder and community engagement, here are my top four thoughts on how we can harness the changes to our cities, and bring our communities on the journey, for good.

1. Taking the time to rediscover our communities
   Many of us have discovered a greater sense of community, and this is important right now. Virtual communities are on the increase. I don鈥檛 know about you, but my Facebook group usage and blog readership is at a high right now. There is a virtual support group for everything.听听is a thing again.
   
   Building our communities takes time. This article by Sally Carlton provides insight into how rebuilding after the Christchurch earthquake legislated听听had a very different timeline. Perhaps the longer coronavirus timeline, at least before a vaccine is found, will have us working more creatively, more deeply and more closely with our communities to find joint solutions and with better outcomes. This year, I鈥檓 privileged to work with Sydney Water, with the resources, time, and capacity what I鈥檓 quietly confident is long-term and best-practice work with communities.
   
   
2. Asking good questions
   We are often quick to jump to solutions rather than thinking deeply about the problem. Asking honest questions, asking good questions. It鈥檚 coming from a place of empathy, where 'we鈥檇 like to understand you鈥� is a key part of the discussion. And it鈥檚 not just the question, it鈥檚 treating people with respect and kindness when you ask these questions.
   
   Deep engagement, good engagement, takes time and requires building trust. It鈥檚 not just a one-off survey. Keeping track of community sentiment. We鈥檝e noted now preoccupation has swung around from water security to the environment, and firmly into the 鈥榩ublic health鈥� court.
   
   
3. Flexibility of design听
   There is a great article about how New York has launched it鈥檚听听allowing outdoor dining on streets and to be opened up to cyclists and pedestrians in areas that have been dominated by traffic in the past. This article details how homeless are occupying听听during the crisis.
   
   One of our clients, Western Sydney Parklands Trust, is trialling an exclusive pedestrian-friendly. Going car-free has been a long-term strategic goal and can now be tried out with the community, with great results. As our cities evolve to cope with the crisis, flexible design is key.
   
   
4. Working with the depth of diverse communities
   Working more with leaders in communities where English is a second, third or fourth language is more important than ever.
   
   See this article published recently sharing stories of the听听in Melbourne. Harnessing energy and commitment, the tower鈥檚 residents translated information sheets into 10 languages in 24 hours. In the article, Dr Chis Lemoh and other experts call for more deep work with community leaders to assist with messaging and communications to diverse communities, treated as allies and true partners during this unprecedented time.
   
   During our engagement work with our client Jemena over the last two years, we worked with the Ethnic Communities Council, with those who knew best, the culture and the language.听We worked with newly arrived communities around gas bills and to understand these customers鈥� long-term interests and priorities.